RETURN & EXCHANGES

RETURNS

After purchasing your new ALLEGRA JAMES, please try them on for size and fit on a clean and carpeted surface until you are sure they are perfect for you. To be eligible for a return, your item must be unused and in the original packaging.  OUR POLICY LASTS 14 DAYS UPON RECEIPT OF GOODS. The package must be postmarked by the 14th day of receiving the goods. If 14 days have gone by since the item was received, unfortunately we cannot offer you a refund or exchange. For items marked 20% off or greater we accept returns within 7 days upon receipt. 

We kindly ask that you allow 12 business days from the time we receive your package for returns to be processed.

Any item marked FINAL SALE on our website is not eligible for return and exchange. Items marked 50% or greater are always considered final sale.

For our U.S. Customers, we now include a pre-paid return label with your order. Simply adhere to the outside of the box and drop-off at the appropriate courier.

  1. Put the item you wish to return in the box.
  2. Stick the prepaid label on the box. 
  3. Fill out a reason code insert the return slip in the box. 
  4. Get the box to the shipping carrier on your label (FEDEX or USPS).

If you are returning your item(s) on a weekend, please note your refund will be processed on the next business day.

REFUNDS

We will refund all unworn shoes (sale merchandise included) if returned within the 14 day window. If 14 days have gone by since receipt of goods, unfortunately, we cannot offer you a refund. Allegra James reserves the right to deny refund if the merchandise does not meet the return policy requirements.

Any item marked FINAL SALE on our website is not eligible for return and exchange. Items marked 50% or greater are always considered final sale.

EXCHANGES

If you would like to exchange a product, please return the original item(s) for a full refund and place a new order to secure your new size.

Want the inside scoop on new arrivals and sales?

Sign up for Allegra James emails and receive 15% off.